Internet Business News, "Verint software helping with agent behaviors."

INTERNET BUSINESS NEWS-(C)1995-2013 M2 COMMUNICATIONS

Verint Systems Inc. (NASDAQ: VRNT) reported that customers are using its Impact 360 Workforce Optimization (WFO) software as part of their business gamification initiatives in order to encourage specific agent behaviors and achieve targeted customer experience and revenue goals.

Early results show WFO solutions...
Internet Business News, "Verint software helping with agent behaviors."